Workplace Articles

Workplace Mediation Articles

Setting Boundaries with a Workplace Bully

(2/16/18)Lorraine Segal

Whether the bully is your boss or another employee, setting boundaries can be challenging.

When the Day is Done

(1/12/18)Cinnie Noble

When you consider what is most important to you about the conflict and the other person, what is the optimum way of proceeding, do you think?

Objections to Joint Sessions

(1/12/18)Joe Markowitz

“Joint sessions are a waste of time,” said the judge conducting a mediation in which I was representing one of the parties.

Plan Teambuilding Now

(12/29/17)Ronald S. Kraybill

Good relationships rarely happen by chance. They happen by choice, when people choose to do stuff that facilitates friendship and connection.

When Your Boss Is A Bully

(12/22/17)Lorraine Segal

I recently did some consulting at a non-profit, and witnessed a bully very much like one of the (Division chair) managers who made my life a misery when I was a tenured professor.

Inner Tools to Survive Workplace Bullying (part 2)

(12/15/17)Lorraine Segal

Letting go of resentments is a powerful tool to help you survive and heal from workplace bullying.

Conflict Audit: How Much Is Conflict Costing Your Organization?

(12/01/17)John Ford

Finally discover how to quantify the direct and hidden Costs of Conflict.

Inner Tools to Survive Workplace Bullying

(11/27/17)Lorraine Segal

Those of us who have survived workplace bullying or mobbing (bullying by a group) know how awful and traumatizing it is.

Comparative Data on Mediation Websites: Most Visited and Most Linked


According to, is most visited and most linked mediation website. In business since 1996, has over 6 million annual site visitors and serves as a bridge between professionals offering dispute resolution services and clients needing these services.

Article Profiles Role of Higher Ed Ombuds as Workplace Conflict Experts

(11/10/17)Jim Melamed

An article published simultaneously by the Journal of the International Ombudsman Association and the California Caucus of College and University Ombuds examine the work of Ombuds and other conflict resolution experts

Prevalence of Employment Arbitration is Measured

(10/13/17)F. Peter Phillips

Two recently released survey reports measure the pervasive use of arbitration to resolve workplace disputes.

Teambuilding Exercises

(10/06/17)Ronald S. Kraybill

Isolation and polarization are big threats today.

Conflict Chat: Challenges In Working In A Gig Economy - Audio

(9/29/17)Stephen Kotev, Patricia Porter

Got Conflict? Are you a worker taking on short projects or “gigs?”

Moving Workplace Conflict from Dysfunctional to Functional

(9/29/17)Meredith Richardson

When I get a call about workplace conflict, I often find that these 4 things are true.

Do Not Let Your CEO Even Read This!

(8/18/17)Martin Brink

This Editorial is about corporate mediation, and that is not always CEO stuff. The question is raised whether your CEO is open to this corporate mediation stuff.

Negotiation - Part 6

(8/17/17)Pete Desrochers

Exploders make up the second category of difficult people; but they are totally opposite from the Snipers we looked at before.

Increased Complexity of Commercial Disputes Requires a New Approach

(7/28/17)Robert Bergman, Jonathan Ewing

The cost of commercial litigation continues to rise, as a highly politicized world produces pervasive economic and policy uncertainty.

How Yes/And Defuses Workplace Conflict

(7/21/17)Lorraine Segal

Many conflicts at work and everywhere expand and linger because people believe there is only one right answer or one way to see or do things.

Let It Go? You're Kidding!

(7/14/17)Maria Simpson

One of the most conflict-ridden situations is that moment when our emotions take over our ability to respond thoughtfully, especially to a disagreement with a colleague.

Mediating Disputes for Effective Healthcare Relationship Firefighting

(6/30/17)Michael Toebe

The practice of healthcare is demanding and stressful. Conflicts materialize in most human interactions and the medical field is no different. Actually, it might be expected. Yet there is a solution.

The New SHRM Competency Guidelines

(6/23/17)John Ford

Should HR professionals mediate internal workplace disputes?

On Being Bullied—reflections, lessons, and gratitude 8 years later

(5/22/17)Lorraine Segal

When I was in the middle of horrific, workplace experiences, I did whatever I could to protect myself from the worst effects of bullying and mobbing.

Toxic School Environments Make Teachers Sick

(5/22/17)Jacqueline Burnett-Brown

Is your workplace a toxic environment? If there is more than one person per week out sick in your department, chances are it is.

The Art and Science of Summarization in Mediation

(5/15/17)Diane Cohen

There is often nothing more important to a successful mediation than insightful summarization of the parties’ perspectives.

The Conflict Skilled Organization

(5/09/17)Lynne Eisaguirre

What is the common denominator in most organizational conflict? The leaders have not spent enough time and energy thinking about culture —that invisible glue that holds organizations together and determines organizational effectiveness.

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